This video is aimed at project managers, software architects, developers and testers who are interested in fitting into the global frame of Service Management within their company – or those ones of their customers. You have already suffered from the “On my machine it worked!”-syndrome and do no longer accept this as an excuse! Solutions are easy to implement and well known! To have a good starting point the target audience should be familiar with basic ideas of development and service management issues.
This video provides an idea about how you might combine best practices in Service Management provided by ITIL v3. We will show how you can easily and pragmatically build a Service Knowledge Management System or Software Asset Configuration and Management System based on open source software within days and not months!
Video Producer: Jazoon Conference